CPS FAQ & Policies

 

Box Office Information
Buying Tickets
Buying Tickets Online
Event Night
Exchanges & Refunds
Infants & Children
Lost/Ruined Tickets
Special Needs
Ticket Pricing
Will Call

 

 

 

 

 

 

 

Box Office Information

Call the CPS Box Office anytime at 315-267-2277 and leave a message with a daytime phone number. For walk-up business, the CPS Box Office will open August 21, 2007 from 12:30 to 4:30 p.m. Monday through Friday, while SUNY Potsdam is in session. It is located in the lobby of Snell Theatre, SUNY Potsdam. On concert days, the box office opens approximately an hour prior to the performance time.

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Buying Tickets

From the CPS Box Office - Tickets may be purchased from the CPS Box Office, either in person or over the phone. When ordering over the phone, please have a Visa/Mastercard ready. We will need to charge your card at the time of reservation. We do not accept unpaid reservations. You may also mail an order form or check to:

CPS Box Office
Snell Theater
44 Pierrepont Ave.
Potsdam, NY 13676

or fax a completed order form with a Visa/Mastercard number to 315.267.2869

From Northern Music & Video - Tickets may also be purchased in person from Northern Music & Video in downtown Potsdam. They accept check and cash.
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Buying Tickets Online

Tickets to most CPS events and some of our outlet events may be purchased online. When purchasing tickets online, you will only be able to choose your section, not your seat. Ticket packages and special discounts are only available through the CPS Box Office.

As with most online ticketing agencies, eTix charges a convenience fee of $1 plus 9.2% of the ticket cost. This will be added on to your ticket total. This is an eTix fee, not a CPS fee. After you complete your purchase, you'll be asked to print out your tickets. If you experience any problems, please call the CPS Box Office at 315.267.2277 and we will be happy to assist you.
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Event Night

Doors to the performance hall open approximately 30 minutes prior to the performance time at the discretion of the management.

Out of courtesy to the performers and audience, persons arriving late will be seated between movements or at the discretion of the management. We request that persons leaving the performance hall do so at an appropriate break in the program. -top-


Exchanges and Refunds

We regret that we do not offer refunds or exchanges for purchased tickets. If you are unable to attend an event, please consider donating your ticket to CPS as a tax-deductible contribution by calling 315-267-2277.
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Infants and Children

We believe it is important to introduce children to the performing arts and to promote family concert attendance whenever possible. However, all members of our audience have the right to enjoy a performance without distraction. CPS management reserves the right to ask audience members with disruptive children to leave the concert hall.

Infants and children always require a ticket: no babes-in-arms. For Meet the Arts events, there is no charge for children 4 and younger. For Guest Artist Series events, all children and infants are ticketed at the Youth rate.
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Lost or Ruined Tickets

If you lose or ruin your ticket, please contact the CPS Box Office at 315.267.2277. We will issue you new tickets that will be held on Will Call until the event night. If you find your tickets after reporting them lost, please notify the box office.
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Special Needs

Visitors with special needs should contact the box office; we will make every effort to accommodate you. Hosmer Hall section B and Snell Theater are wheelchair accessible. Wheelchair tickets are not available online, please call the box office to reserve these seats. Large type programs are available for the Guest Artist Series; please call the box office one week in advance to make a request.
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Ticket Pricing

CPS strives to present the highest caliber of professional artists available and to keep ticket prices affordable for our patrons. We plan our seasons by selecting the artists that best fit our artistic goals and structure ticket prices to meet the expenses associated with those performances. Discounts to our Guest Artists Series concerts are available for senior citizens (age 62 or older), SUNY Potsdam Faculty, Staff and Students, and youth (newborns to 18 years of age). For our CPS Meet the Arts series dedicated to families, children 4 and under are complimentary, but must have a ticket; no babes-in-arms. A 15% discount is available for groups of 10 or more. Please call the CPS Box Office at 315-267-2277 for more information.

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Will Call

Tickets held on Will Call will be available for pick-up on the night of the event. The Will Call table will be set up near the box office. The box office opens approximately 1 hour and 15 minutes before the time of the concert.
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